Describe the problem without sharing the case file.
Tell us what suspected fraud matters or insurance claims you investigate, your market and where the work becomes difficult. Describe typical documents, approximate volume and who reviews the findings.
The public form is for this initial conversation. Do not attach or paste policyholder information, medical records or case evidence. We agree an authorized channel for exchanging material.
Agree on a sample you can learn from.
Combine representative cases with correct documents, known discrepancies, difficult scans and incomplete records. Identify who can authorize their use and who will assess the results.
Sample size, timing, available checks and commercial terms are agreed according to scope.
Measure the work, not the number of alerts.
Record a baseline for your current process and apply the same criteria to the evaluation. Review results with a professional who knows the case files.
- Time spent reviewing a comparable case.
- Findings the reviewer can locate and verify in the source.
- Dismissed alerts and known issues that were missed.
- Reading quality, document coverage and questions left unresolved.
Resolve the onboarding questions.
Before operational data is used, agree access, responsibilities, data handling and service terms. The public website is available in Spanish, English and Portuguese; workspace and report languages are confirmed for each onboarding.
- File formats and document types to be evaluated.
- Users, roles, support and incident channels.
- Data location, retention and deletion; involved service providers.
- Required integrations, scope, price and implementation timeline.
Decide using observed results.
The closing discussion should identify what worked, what needs further review and what remains outside scope. Results from a sample do not guarantee performance across all claims.
TrueDoc Legal and Estudio Carvallo are building the experience from technology expertise and insurance investigation practice. An agreed evaluation helps establish how it fits your team.